Get Support
Schedule help sessions, get email support, or join live demos
We respond within 24 hours
Support Options by Tier
STARTER ($10/mo)
Email Support
- ✓ Email responses within 24h
- ✓ Documentation & guides
- ✓ Community forum access
- ✓ Bug reporting
POPULAR
PRO ($49/mo)
Live Demo Sessions
- ✓ All Starter features
- ✓ 30-min or 1-hour live demos
- ✓ Screen sharing walkthrough
- ✓ Priority email support (12h)
- ✓ Group sessions available
ENTERPRISE ($199/mo)
Dedicated Support
- ✓ All Pro features
- ✓ Priority scheduling (2h response)
- ✓ Custom demo sessions
- ✓ Slack/Discord channel
- ✓ Quarterly strategy calls
Request Support
Prefer email? Contact us directly at:
[email protected]Common Questions
How quickly will I get a response?
Starter: 24 hours | Pro: 12 hours | Enterprise: 2 hours. We respond even faster for urgent issues.
Can I schedule a live demo if I'm on Starter?
Live demos are available for Pro ($49/mo) and Enterprise ($199/mo) tiers. Upgrade anytime to unlock live sessions!
What's a group session?
If you have multiple team members who need training, we can run a group demo (2-20 people). This is more efficient and preferred for larger teams!
Do you offer refunds?
Yes! 30-day money-back guarantee if RESONATE doesn't deliver on your vision. No questions asked.