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Refund Policy

Last Updated: March 11, 2026 | Effective: May 19, 2026

Our Commitment: We want you to be completely satisfied with ConversationMine. This policy outlines when refunds are available and our fair refund process.

1. 7-Day Money-Back Guarantee

✅ Full Refund Eligibility

First-time subscribers can request a full refund within 7 days of their initial purchase if:

You are not satisfied with the platform
The Service does not meet your expectations
You experience technical issues we cannot resolve
You decide the platform is not the right fit

Applies to: Pro subscriptions ($99-$999/month), Enterprise plans ($500-$5,000)

Does NOT apply to: Renewal subscriptions, second-time purchases, annual plans after 30 days

2. Pro-Rated Annual Refunds

Annual subscription refunds are calculated on a pro-rated basis:

Time Period	Refund Amount
0-30 days	Full refund (100%)
31-90 days	75% of remaining unused months
91-180 days	50% of remaining unused months
181+ days	No refund (service already utilized)

Example: If you purchase a $999/year Pro plan and cancel after 2 months, you receive: 75% × $666 (10 months remaining) = $499.50 refund.

3. Digital Products (Books)

❌ Non-Refundable After Download

Consciousness Bookstore purchases ($19.99-$49.99) are NOT refundable once downloaded due to their digital nature:

Books are immediately accessible after purchase
Digital content cannot be "returned"
Preview chapters are available before purchase

Exception: If you did not download the book and contact us within 24 hours, we may issue a one-time courtesy refund.

4. Subscription Cancellations

You can cancel your subscription anytime from your account settings:

Monthly Plans: Access continues until the end of the current billing period
No Partial Refunds: If you cancel mid-month, no refund for unused days
Auto-Renewal: Canceling stops future charges but does not refund current month
Data Retention: Your data is retained for 30 days after cancellation

5. Refund Request Process

To request a refund:

Visit our Support Center
Submit a refund request with:
- Your account email
- Order number or transaction ID
- Reason for refund (optional but helpful)
We will review your request within 2 business days
If approved, refunds are processed within 5-10 business days
Refunds are issued to your original payment method

6. Non-Refundable Situations

❌ Refunds Will NOT Be Issued For:

Abuse or Fraud: Violations of Terms of Service
Chargebacks: Disputed charges result in immediate account termination
IP Violations: Unauthorized scraping, reverse engineering, reselling
Excessive Usage: Crystal ball click limit exhaustion (intentional abuse)
Change of Mind: After the 7-day/30-day window
Third-Party Services: Costs incurred from Stripe, OpenAI, or other integrations

7. Processing Time

Review: 1-2 business days
Approval: You will receive a confirmation email
Refund Processing: 5-10 business days
Bank Processing: Additional 3-5 business days for bank/card to reflect

Total Estimated Time: 8-17 business days from request to bank account

Questions? Contact our Support Center for assistance with refunds or billing issues.